Tashvi. ships Monday through Friday excluding certain holidays. For pieces ordered from our in-stock please allow 1-2 business days for your order to be processed and allow approximately 7 business business days for your order to be shipped. For all pieces not included in our in-stock collection orders are processed within 1-2 business days. Please allow approximately 6-8 weeks for arrival, as each piece is custom made for you. In some instances, you may receive your order sooner than the 6-8 week window however, occasionally pieces may take longer than 8 weeks. We are as disappointed as you are when this happens. If we receive a piece and we are not satisfied with its overall quality we will have it remade which may cause your piece to take longer than 8 weeks. Additionally, most of our pieces cross the border at least once and could be subject to inspection. We strive to get you your jewelry as quickly as possible and disappointing our clients is one of the most frustrating parts of our job however, some things are out of our control. We apologize in advance if this should be the case with your order, thankfully this rarely happens.

Free shipping is available for purchases of $500 USD or more before taxes and shipping. It is valid for standard shipping in United States only.

When your order is ready to be shipped we will send you an email with delivery information. You will then be able to track your order and check the order status. It may take up to 24 hours before tracking information is updated in the system.

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Please send your requests to info@tashvijewels.com.

We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you've received an item in error or find that it's damaged, please contact customer service at 1 (954) 681-5782. They will guide you through the process of pre-authorizing the return at our expense and the step-by-step guide is also provided below: 

 Fill out the return section of the invoice including the item number and the code representing the reason for the return. You'll find these codes on your invoice. 

Repackage the items in their original packaging and include the invoice in the package. 

Affix the pre-paid label that is sent to you after you call our customer service center so that it covers the original label on your return package. 

You are required to drop off your package at a location where they offer tracking information as well as insurance protection which will promptly be emailed to info@tashvijewels.com